What is Business Process Automation

Business process automation is the use of technology to execute recurring tasks or processes in a business where manual effort can be replaced. It is done to minimize costs, increase efficiency, and streamline processes.

Business process automation is not to be confused with business process management , which is a larger discipline involving the management of complex organization-wide processes using different methodologies.

Why Business Process automation ?

Whether you’re running a small or large Business, automation is the best way to streamline business operations and drive business growth.     

Digital transformation can seem like an overwhelming goal to enterprises that are not on the correct path. Business process automation can be a start to adopting that culture of continuous transformation. You can start with some processes that are clearly in need of course correction and mannually work your way up.

Digital transformation can seem like an overwhelming goal to enterprises that are not on the correct path. Business process automation can be a start to adopting that culture of continuous transformation. You can start with some processes that are clearly in need of course correction and manually work your way up.

User Interface Designing, Low Code Application Development, DevOps

One of the major outcomes of a process automation system is streamlined processes. Clear accountability, customizable notifications, valuable insights, and faster turnaround times make it easier to eliminate wasteful activities and focus on enhancing processes that add value.

With business process automation, every detail of a particular process is recorded. This information can be presented to demonstrate compliance during audits.

When you automate a business process, you can expect a consistent standard of outcomes every time. Standardization helps position your organization as reliable, which in turn can help increase your customer base.

User Interface Designing, Low Code Application Development, DevOps

Customer satisfaction is a key differentiator in any industry. Focusing on process and operational excellence helps you exceed customer expectations with ease. When you consistently meet promised standards, customers are more likely to develop a preference for your company.

With Our Low Code Process Automation Platform, You Can Do It All

From business process management (BPM) to deliver a frictionless and hassle-free experience to your customers, employees, and business partners

Rapidly design and develop organizational-grade applications for web and mobile. Leverage a robust low code platform for easy point-and-click configuration. Create domain-rich solutions to cater to dynamically evolving software requirements

User Interface Designing, Low Code Application Development, DevOps

Enable end-to-end automation of complex business processes. Leverage integrated robotic process automation to manage multiple agile business rules and processes. Furthermore, respond to unanticipated scenarios using the platform’s dynamic management capabilities

Business Rules Management, RPA, Dynamic Case Management, Process Modeling

Capture, manage and consume content, related to business processes. Derive context from data, residing across different sources, and deliver customized communications to customers across multiple touch points

Dynamic Case Management

Leverage process analytics, intelligent recommendations, real-time reporting, and monitoring employees to improve productivity and reduce operational costs. Drive continuous process improvement and enable a rich user experience with new technologies.

including artificial intelligence applications – Process Insights, Reporting and Analytics, Process Management

Common uses of business automation

Marketing Activities

With the help automation, organizations can use software to send out emails to a client distribution list on a fixed schedule, reducing the costs of running the campaigns manually.

Human Resources

HR management systems can automate multiple HR tasks, including job application processing, interview scheduling, employment offers, onboarding, payroll management.


We can automate repetitive tasks in the sales process, whether it’s quality leads based on buyer journey, assigning prospects to the right rep, or creating data-backed sales forecasts.

Finance and accounting

By automating financial planning and accounting functions, organizations can save time for important tasks like analysis, strategy, and collaboration with stakeholders.

Benefits of Business Process Automation

Business process automation software brings about a host of operational benefits for organizations. To begin with, automated processes are largely hands-off, which means that you won’t need to personally ensure that one task in process is progressing to the next.

Additionally, business process automation also facilitates identification and correction of errors and bottlenecks in workflows. This contributes to higher process efficiency overall.

When business processes are manually executed, there’s almost always a significant waste of resources. With business process automation, cost of operations is minimized, thereby increasing profit margins. Resources are optimally utilized and wastage is eliminated. Automation also helps businesses manage vendor contracts efficiently and renegotiate terms favorably.

Maintaining data and documents can be a nightmare with manual or digitized processes. Having to move data manually can be time-consuming and heighten chances of errors.

When automation is implemented, it streamlines document management completely, making it effortless. Data organization and retrieval is simplified. Confidential data can be secured with role-based access. Accurate information moves smoothly between processes, increasing employee productivity by leaps and bounds

Automated business processes are in a unique position to boost customer experiences. First, BPA software helps meet service level agreements (SLAs) consistently. Products are services can be made available to customers in a timely manner. Quality levels are held steady thanks to standardization and greater efficiency.

Second, innovation in process automation such as chatbots allow companies to harness artificial intelligence to resolve customer cases quickly and accurately, heightening customer experiences.

Automation improves the visibility of processes through customizable dashboards. Established key performance indicators (KPIs) can be tracked at a glance for multiple processes that are running. In-depth reports of process performance provide insights into areas that need improvement.

Automation also facilitates transparency into processes. This helps teams stay informed about task assignments and encourages accountability.

Lack of compliance with industry and legal regulations can prove very costly for organizations everywhere. Process automation software can help businesses stay compliant with ease. Every time an automated process runs, the log records task performers’ names, details of tasks, and the timeline within which they were completed. These logs can prove helpful during audit trails and demonstrate compliance.

A significant advantage of business process automation is higher employee morale. Automation provides a friction-free environment for employees to get work done efficiently.

Approvals are faster, which means teams don’t need to spend time waiting and reminding managers. Transparency in processes helps high performers get the recognition they deserve. The bandwidth freed up by automation can motivate employees to innovate and improve the way work is done.

Commonly automated processes in organizations.

  • E-mail and push notifications

  • Helpdesk support

  • Creating customer case studies

  • Data aggregation and migration

  • Backup and restoration

  • Employee leave requests

  • Procurement

  • Call center processes

  • Sales orders

  • Time and attendance tracking

  • Payroll

  • Invoicing

  • Collections

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